Terms & Conditions
Introduction
By accessing and using this website or engaging with our services in any way, you agree to the terms and conditions outlined here. These terms ensure a clear understanding of mutual expectations and provide legal protection for all parties involved. They cover the use of this website, engagement with our digital marketing services, and any content provided. If you disagree with any part of these terms, please do not use our website or services.
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DEFINITIONS
"Service" or "Services" refers to the services provided by the business, as well as any related activities, resources, or information available through the website.
"Content" encompasses all forms of data, information, text, graphics, images, audio, video, and other materials displayed, provided, or otherwise made accessible through the website or services.
“User”, “You”, or “Client” means any individual, entity, or organisation that accesses the website or engages our digital marketing services, including strategy consultations, campaign management, content creation, or other marketing solutions.
“Business”, “I”, “We”, “Our” refers to the individual or business entity providing digital marketing services and operating the website, along with its employees, contractors, and affiliates.
“Third-Party” refers to any external person, company, entity, or website that is not directly controlled by or affiliated with our business but may interact with or be referenced by our website or services (e.g., advertising platforms, analytics tools, or external service providers).
Terms of Website
Use of Website & Intellectual Property
Ownership of content and trademarks
The content showcased on this website, including images, text, graphics, and logos, is the exclusive property of the Business and is protected by intellectual property laws. Trademarks and trade names displayed on this site are also owned by the Business or their respective holders. Misuse or unauthorised use of these trademarks is strictly prohibited.
User obligations including acceptable use and restrictions
As a user, you are granted access to this website for lawful purposes and in a manner that does not infringe upon the rights of the Business or any third party. You agree to:
- Respect Intellectual Property: Refrain from copying, modifying, distributing, or using any content without the express permission of the Photographer.
- Use for Intended Purpose: Use the website and its content for personal, non-commercial purposes, unless otherwise authorized by the Business.
- Avoid Misuse: Not engage in activities that could harm the website, disrupt its operation, or negatively impact other users' access and enjoyment.
Your adherence to these guidelines ensures a respectful and legally sound interaction with the content and services provided. Breach of these terms may lead to actions, including but not limited to, restricted access, legal proceedings, and claims for damages.
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PRIVACY & DATA USE
Please see Privacy & Cookies for this information.
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EXTERNAL LINKS & CONTENT
Disclaimer for third-party links
This website may contain links to external sites not operated or controlled by the Business. These links are provided for your convenience and do not signify endorsement of the content on those third-party sites. The Business holds no responsibility for the accuracy, legality, or content of the external site or for that of subsequent links. Any use of the external links is at your own risk and subject to the terms and conditions of use for such sites.
Restrictions and guidelines for user-generated content
If the website allows for user-generated content (such as comments, reviews, submitting messages or posts), it's important to adhere to the following guidelines:
- Be Respectful: Ensure your contributions are respectful, do not infringe on others' rights, and are not unlawful, threatening, defamatory, or invasive of privacy.
- Avoid Infringement: Do not post content that you do not have the right to post, whether due to intellectual property, contractual, or other restrictions.
- No Harmful Content: Refrain from uploading or sharing any material that contains viruses, corrupted data, or any other harmful, disruptive, or destructive files.
The Business reserves the right to review, edit, or remove any material submitted to the website at their discretion, without notice, and for any reason.
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LIABILITY, INDEMNIFICATION & AMENDMENTS
Limitations on website owner's liability
The Business endeavors to ensure that all content and information on the website is accurate and up-to-date. However, we do not guarantee the completeness, accuracy, or timeliness of the information. As such, the Business shall not be held liable for any errors, omissions, or inaccuracies on the website, or for any actions taken based on the information provided. Additionally, the Business is not responsible for any damages or losses resulting from your use of the website, including from downloading or accessing any materials.
User's indemnification responsibilities
As a user, you agree to protect, indemnify, and hold harmless the Business and their representatives from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the website, your violation of these terms, or your infringement of any intellectual property or other rights of the website or any third party.
Procedures for updating terms
The Business reserves the right to update, change, or replace any part of these terms by posting updates and/or changes to the website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The terms of website was last updated on the 4th February 2025.
Terms of Service
Booking & Cancellation Policy
How to book
To initiate the booking process, please send an email to hello@charlie-harris.com or submit an inquiry form on our website. After your initial contact, we may request further details to understand your needs better. This could involve filling out a questionnaire or having a discussion via Zoom, email, or in person. Based on our conversation and your requirements, we'll provide a detailed quotation and contract. This will include a comprehensive breakdown of all charges, our mutual agreement, and a brief.
Deposit requirements
To confirm your booking, you may need to sign a contract and pay a non-refundable 50% deposit via credit or debit card. This deposit secures your spot and allows us to start planning for your shoot.
Cancellation terms and applicable fees
If for any reason you need to cancel your booking, please inform us as soon as possible. The specifics of our cancellation policy will be detailed in your contract but please note the deposit is non-refundable. In the event of a cancellation, certain fees may be retained to cover the costs incurred in preparation for your project. These will be clearly outlined in your contract.
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Fees and Payment Terms
We accept payments through credit or debit cards via Stripe, a trusted and secure online payment platform. All prices quoted for our services are inclusive of all taxes and VAT. The amount you see in your contract is the total amount with no hidden fees.
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Client Obligations
Communication
Your prompt responses to inquiries or requests are essential. Timely communication enables us to effectively prepare and customize your project to meet your specific needs. Payments must be made by the deadline outlined in the quotations and agreements.
For Product Photography
Please ensure that your products are shipped to us well in advance of the scheduled shoot, accounting for possible postal delays, especially for overseas shipping. Products must be securely packaged and should represent the highest quality version of the item for optimal photographic results.
For Property Photography
The property should be clean, tidy, and styled as you would present it to a guest. While minor styling and adjustments might be made to capture certain shots, the property should be as close to guest-ready as possible. Ensure that all aspects of the property, including lighting and appliances, are fully functional. A release form must be signed by the property owner, which will be provided alongside the contract prior to the shoot authorising the photography session. This form is crucial for ensuring that all legal bases are covered and that the shoot proceeds smoothly.
Your adherence to these obligations is vital in ensuring a successful, efficient, and legally compliant project. Your cooperation is greatly appreciated and contributes significantly to the quality of the final deliverables.
For Digital Marketing & Strategy Services
For projects involving SEO, social media, email marketing, paid ads, or content creation, you must provide timely access to relevant accounts, assets, and brand guidelines as needed. Delays in providing necessary materials or approvals may result in extended timelines.
For Website & Funnel Optimisation
If website or funnel optimisation services are provided, you are responsible for ensuring that any third-party software, hosting, or integrations required are in place and accessible. We will communicate any technical requirements in advance to facilitate a smooth workflow.
Your adherence to these obligations ensures efficient collaboration, high-quality results, and a smooth project experience. Your cooperation is greatly appreciated and contributes significantly to the success of your project.
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Delivery of Services
Photography Services
After the photo session, as scheduled in the contract, we will professionally edit your images. A watermarked preview of all images will be provided within 7-10 working days. Upon receipt of final payment, you will receive two versions of each image—a high-resolution version for print and design and a low-resolution version for web and social mediawithin 2-3 working days.
Digital Marketing Services
Delivery timelines for SEO, content creation, social media management, email marketing, PPC, and strategy services will be outlined in your contract or service agreement. Most deliverables, such as audits, reports, or campaign assets, will be provided within the agreed project timeline. Any delays in receiving required client materials (e.g., branding assets, account access) may extend delivery times.
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Intellectual Property Rights
Photography & Visual Content
The copyright of all images remains with the Photographer. Clients receive a license to use images for business, promotional, or personal use as outlined in the contract. Images cannot be claimed as your own or resold without explicit permission. The Photographer retains the right to use images for portfolio, marketing, and business promotion, unless otherwise agreed in writing.
Digital Content & Marketing Materials
All written, graphic, and marketing content created as part of SEO, social media, email marketing, or campaign materials is licensed for use as agreed in the contract. You may not resell, redistribute, or modify these materials for third-party use without explicit permission.
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AI-generated content
For photography and design work, AI-generated enhancements may be used to optimise final visuals (e.g., adding seasonal elements, latte art, or environmental adjustments). For marketing content, AI-assisted tools may be used for research, copy refinement, and automation. All AI-generated elements are ethically sourced and properly licensed.
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Indemnification
You, the client, agree to indemnify and hold the Business, along with any of our employees, associates, or affiliates, harmless from any claims, losses, damages, or legal costs that may arise in connection with your use of our services. This means if a third party makes a claim against the Business because of the services we have provided to you, you will be responsible for covering any resulting expenses, including legal fees. This indemnification obligation is designed to ensure that the Business remains protected from any legal liabilities or claims related to your use of our services, ensuring that we are not held responsible for issues that may arise from our professional engagement with you.
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Limitation of Liability
In providing our services, we always aim for the highest level of satisfaction. However, it's important to understand that our liability is limited. This means that the Business will not be held responsible for any indirect, incidental, or consequential damages that may arise from the use of our services. This includes any losses or damages you might incur due to delays, non-delivery, or unexpected circumstances affecting the final outcome of our services. Essentially, while we are committed to delivering quality service, we cannot be held liable beyond the direct services we provide.
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Confidentiality
We take your privacy and the confidentiality of your information seriously. Every piece of personal information, project detail, or business data you share with us during our professional engagement is handled with the highest level of confidentiality. We assure you that your information will not be disclosed, shared, or misused by us under any circumstances. In addition to our commitment to confidentiality, we take significant measures to maintain and protect our website and the third-party systems we use. However, it's important to understand that while we strive for the highest security standards, we cannot be held liable for any breaches of data that occur due to the actions or failures of third-party applications and integrations.
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Dispute Resolution
In the event of any dissatisfaction with our services, we request that you first contact us via email to express your concerns. We are committed to addressing and rectifying any potential breaches of our agreement promptly and efficiently. Our primary goal is to find a satisfactory resolution that aligns with the terms of our contract. Should the issue not be resolved through direct communication and attempts at rectification, we encourage resolving the dispute through mediation rather than resorting to legal action. Mediation involves a neutral third party who will help facilitate a mutually agreeable solution. We believe this method not only saves time and resources but also preserves the professional relationship by fostering constructive and respectful dialogue. Only if mediation does not result in a resolution will we consider other legal remedies.
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Governing Law and Jurisdiction
These Terms of Service & Website and any disputes or claims arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the United Kingdom. Specifically, any legal matters or disputes will fall under the jurisdiction of the courts of England and Wales. This means that any legal proceedings or actions related to our services or these terms will be conducted according to the laws of England and Wales, and their courts will have the exclusive authority to resolve any such legal matters.
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Amendment to Terms
Please note that these Terms of Service may be updated or amended from time to time to reflect changes in our practices, feedback from clients, or changes in the law. We encourage you to review these terms regularly to stay informed about how we are protecting your rights and interests. Any amendments will take effect immediately upon being posted on our website. Your continued use of our services after any such amendments constitutes your acceptance of the new terms. If you do not agree to the updated terms, you should discontinue using our services.
These terms were last updated on the 4th February 2025.
